Construction management software
Standardized, Streamlined, Scalable: Alternate Glazing Systems Finds Its Flow with Ontraccr
Industry/Services
Glazing Industry
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Firm Type
Labour Contractor
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Location
Delta, BC
Results That Matter
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Business
About Alternate Glazing Systems
Established in 2011, AGS is a family-run business built on a foundation of integrity and craftsmanship. What began as a values-driven company has grown into one of British Columbia’s leading commercial glazing contractors, known for delivering precision, quality and reliability at scale.
Over the years, AGS has expanded into the high-end residential market, bringing the same commitment to excellence to custom homes and specialty projects. From large-scale curtainwall installations to complex, custom glazing solutions, AGS has played a defining role in shaping BC’s construction landscape.
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Background
The Challenge
Before adopting Ontraccr, Alternate Glazing Systems (AGS) experienced several operational challenges that limited efficiency and growth
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Ontraccr Solution
AGS implemented Ontraccr in November 2024 and reached process stability within approximately six months. The transition required both technical setup and internal mindset change. Once team members began using the platform consistently, adoption accelerated and quickly became standard procedure. Ontraccr delivered a centralized and scalable operational foundation built around automation, visibility and accountability.
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Results
Financial and Operational Impact
Within eight months, AGS transformed its internal structure. Office overhead decreased while operational output increased. Leadership now manages significantly more projects with greater clarity and less friction.
By capturing small increments of time that were previously overlooked, the system prevented substantial annual revenue loss. Change order tracking improved profitability while earlier invoicing accelerated payments.
Beyond financial metrics, Ontraccr created the foundation for SOP development, measurable metrics and performance accountability across the organization.
"Ontraccr has already saved us multiple times by providing readily available information and eliminating the need to go back to customers for remeasurements."
Implementation Journey
From concept to deployment across multiple municipal partners
* This level of deployment is necessary only for large companies like Mainroad Group. For smaller businesses, the implementation process is much simpler and quicker, without requiring the same level of involvement and resources.
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Strategic Deployment
Mainroad Group rolled out the system in stages, beginning with larger divisions to identify and address potential issues early on.
Key deliverables:
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Strategic Deployment
Mainroad Group rolled out the system in stages, beginning with larger divisions to identify and address potential issues early on.
Key deliverables:
Strategic Deployment
Mainroad Group rolled out the system in stages, beginning with larger divisions to identify and address potential issues early on.
Key deliverables:
Results
Elevating Operations
In closing, AGS’s partnership with Ontraccr has delivered far more than a software implementation, it has fundamentally improved the way the company manages its operations. Robert shared that the most surprising aspect of working with Ontraccr was the strength of the personal connection. Unlike other organizations, the Ontraccr team built a relationship that felt collaborative and genuinely invested in AGS’s success.
The platform itself has brought structure, clarity and organization to their workflow. From tracking to day-to-day management, Ontraccr has streamlined processes and created a more efficient, transparent system across the business. The transformation has been so clear that even initially skeptical team members have come to fully recognize the value it provides.
Today, Robert proudly describes himself as Ontraccr’s “biggest evangelist,” actively recommending the platform to others in his network. For AGS, Ontraccr hasn’t just improved workflow, it has elevated how the entire organization operates.
