Construction management software
How Quality Millwright & Machine Services Upgraded from Jira to Ontraccr for Enhanced Operational Efficiency
Industry/Services
Commercial & Industrial
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Number of Employees
30
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Location
Edmonton
Results That Matter
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Business
About Quality Millwright
Quality Millwright & Machine Services is headquartered in Edmonton, they are a full-service industrial provider, serving clients throughout Western Canada. Since 1988, the company has supported a wide range of industry sectors with a skilled team of journeyman millwrights, machinists, welders and electricians. Equipped to manage projects of varying scope and complexity.
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Background
The Challenge
Quality Millwright & Machine Services had outgrown their existing project management system. While Jira was cost-effective and suitable for software development environments, it lacked the operational functionality required to support field service workflows, financial processes and inventory management. As the business expanded, these limitations created inefficiencies, manual workarounds and barriers to technician adoption.
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Ontraccr Solution
Ontraccr provided a configurable, operations-focused platform designed to unify field service management, financial processes and workflow automation within a single system. Through a phased implementation strategy and ongoing collaboration, Quality Millwright & Machine Services successfully transitioned to a solution aligned with their operational requirements and growth objectives.
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Implementation Journey
From concept to deployment across multiple municipal partners
* This level of deployment is necessary only for large companies like Mainroad Group. For smaller businesses, the implementation process is much simpler and quicker, without requiring the same level of involvement and resources.
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Strategic Deployment
Mainroad Group rolled out the system in stages, beginning with larger divisions to identify and address potential issues early on.
Key deliverables:
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Comprehensive Training
Weekly open training sessions were conducted, fostering a deep understanding of the system across all levels. Employees could ask questions and learn from each other in real time.
Key deliverables:
Organic Growth of Expertise
Over time, employees with strong system affinity became subject matter experts, supporting their colleagues and contributing to the seamless adoption of Ontraccr.
Key deliverables:
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Results
Driving Digital Transformation with Confidence
The partnership with Ontraccr delivered measurable operational improvements and strategic insight. Beyond system functionality, Quality Millwright & Machine Services experienced a high level of personalized support, reinforcing the value of a committed technology partner. The platform also introduced a forms-based approach to data flow, reshaping how the company structures, manages and optimizes its operations.
Munsoor Mirza recommends Ontraccr to organizations pursuing digital transformation, emphasizing its adaptability and the importance of strong technical support during implementation. By combining configurable technology with a partnership-driven approach, Ontraccr enabled Quality Millwright & Machine Services to modernize operations, strengthen efficiency and elevate customer service standards.
